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We are a global leader in the flavor and fragrance industry, creating and manufacturing unique and innovative taste and smell solutions. Our products are developed for global, regional and local food and beverage manufacturers as well as household, personal care and fine fragrances companies.
We are looking for a Customer Service Manager to join our growing team!
- Lead, plan and supervise the activities of the Customer Service team to deliver high quality customer experience, oversees all administrative duties and ensures KPIS are met.
- Order fulfilment, prioritization of shipments to meet the required service level targets.
- Handle customers issues and follow problems through to resolution to avoid customer complaints, and escalation.
- Develop and implement strategies and processes to constantly improve service performance and efficiency targets.
- Supports development of Service Level Agreements in alignment with Sales and Operations and monitors performance to ensure service targets are delivered.
This is an immediate need! Qualified candidates will be contacted within 24 hours of resume submission.
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