Overview: Incumbent will be primarily responsible for managing and reporting of various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes and/or delinquency.
Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited to:
§ Provide management and oversight of day-to-day operations performance to Collections Specialists
§ Training and development of direct reports
§ Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers, workflows, notifications, and operational SLAs.
§ Maintaining interdepartmental communication, as it relates to Collections processes
§ Communicating identified, trends, risks, and/or procedural gaps to leadership
§ Handling escalated disputes from various departments determining the proper path for resolution and delegating to the proper subordinate monitoring completion
§ Identifying audit needs and distribution of volume to direct reports
§ Assisting with the implementation of new processes, including design and testing
Required Experience
§ High school diploma or GED
§ 2+ years Contact Center experience
Preferred Experience
§ Associate’s or Bachelors’ degree preferred
§ 1+ years leadership experience
Skills & Abilities:
§ Organized and detail-oriented
§ Excellent analytical skills
§ Able to multi-task and shift priorities, as required
§ Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of the organization
§ Professional in appear and manner
§ Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed
§ MS Office (Word, Excel, Power Point, Visio)
§ Microsoft SQL Server Management Studio
Working Conditions:
§ Work is performed in a call center environment and may require prolonged periods of sitting/standing
Conn’s HomePlus
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Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities