Customer Service Manager

What We Do:

STG Logistics (“STG”) is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer’s supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we’re people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary:

As the Manager, Customer Service, you will take responsibility for the planning and forecasting functions for all customers. You will be responsible for managing the financial results of a large terminal and leading a team of terminal employees. You will also monitor all site activity while ensuring excellent customer service. As part of the STG team, you will have a starring role in helping us continue to provide excellent freight solutions to our global customers while building a career that will exceed your expectations. If you are looking for a growth opportunity, join us at STG.

What You’ll Do:

• Become the subject matter expert of our Rail Optimizer software at the terminal, troubleshoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance
• Manage the terminal P&L to ensure the financial health
• Review delivery schedules, making modifications as needed to ensure best-in-class customer service
• Monitor procedures with an eye for continuous improvement
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement
• Review billing practices to ensure financial health and recommend improvements to maximize margin
• Approve time and attendance requests for colleagues

What You will Bring:

• Bachelor’s degree or equivalent related work or military experience
• 3 years of experience in related logistics or transportation
• Ability to communicate with credibility and build customer relationships
• Advanced Excel skills and the ability to learn required software
• 3 years of experience successfully leading and developing a team
• Excellent customer service experience

Compensation & Benefits Information:

• Competitive Salary Range
• Bonus Eligible
• A list of STG benefits can be found here: STG Benefits Summary

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team

STG Logistics